Refund Policy

Last updated: June 5, 2026

We stand behind AdServerX. If you're not satisfied, we offer a straightforward refund policy.

1. Automatic Refund Window

If you request a refund within 14 days of your original purchase, we will issue a full refund automatically via Stripe. No questions asked.

2. How to Request a Refund

Log in to the customer portal and navigate to Billing to initiate a refund within the 14-day window. Alternatively, contact us and we'll process it manually. Refunds are returned to the original payment method. Stripe purchases are refunded to the card on file; PayPal purchases are refunded to your PayPal account.

3. After the Refund Window

Refund requests after 14 days are considered on a case-by-case basis. We are unable to offer refunds for annual renewal purchases after the renewal period has begun.

4. License Revocation on Refund

Upon issuing a refund, the associated license will be revoked and your installation will no longer validate successfully.

5. Contact

For refund questions, please contact us.